At 9:00am today, memberships for the 2011 San Diego International Comic-Con went on sale. Thousands of Comic-Con fans were frustrated beyond capacity, as they tried to refresh their way through TicketLeap's overloaded sales system. Scheduled for July 21-24, registration for the pop-culture event became an ordeal, as TicketLeap.com's system was overloaded from the start.
TicketLeap apologized via Twitter, urging users to refresh over capacity pages in order to complete transactions. However, it took many hopeful conventioneers hours of refreshing pages to finally purchase their Comic-Con passes.
Around 10:00am, the Official Comic-Con Twitter also apologized, "We’re obviously not happy with this morning’s events. We are trying to find answers and get to the bottom of this." Despite the problems, at 1:00pm Comic-Con announced that Four-Day passes were sold out, though additional 4-Day tickets (Thursday through Sunday) may become available after refunds are processed. Single day Comic-Con memberships are still available for fanboys and girls trying to make it to the convention.
Founded in 1970 as the Golden State Comic-Con, the event evolved into the San Diego International Comic-Con in 1973. In 1991, the Comic-Con debuted in the San Diego Convention Center, which had grown into a pop culture phenomenon, featuring everything from comics to collectibles, animation, anime, gaming, film and science-fiction. The largest event of its kind currently draws more than 120,000 people to San Diego annually.
-- Neil Garcia, FindingMickey.com
A representative from TicketLeap contacted us with the following information:
Message: I've been following your article about Comic-Con ticket sales, as I'm sure you can imagine Saturday was a crazy day. The event ended up selling out in 7 hours (in 2009 it sold out in 6 months and in 2010 it sold out in 2 months). We had over 35 million total page requests that day. We understand that a lot of fans were disappointed that they were not able to get tickets, but we want to explain what happened that day.
Open Note to Comic-Con Fans from TicketLeap
Technical Write-Up about Saturday
Website Performance Update from our CEO